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Introducing "Backstop": A Real-Time Coach for Your Human Agents.

Imagine your human agents’ conversations being guided in real time by what EHVA is saying to them on screen.

Not every call should be handled by A.I. alone. In high-stakes conversations like legal intakes, complex sales, or sensitive customer support, human agents still matter. But even the best agents forget things, miss cues, or struggle under pressure. That’s where EHVA Backstop comes in.

EHVA Backstop listens to the live phone call and provides real-time, on-screen guidance to your human agent as they speak. It reminds them what to say, flags missing details, suggests the next step, grades performance, and even highlights the value or urgency of the call while it's happening. It's like giving every agent their own personal strategist, QA coach, and compliance checker rolled into one.

The result? Better calls, fewer mistakes, and more consistency across your team. Whether you're handling sensitive legal cases, onboarding high-value clients, or navigating regulated industries, EHVA Backstop ensures your agents become superhuman, literally.

What makes EHVA Backstop truly unique is its ability to learn and adapt. As it listens to more conversations, it continuously refines its suggestions based on successful outcomes, tailoring its coaching to your specific workflows, terminology, and customer scenarios. This means your agents not only get smarter with each call, they also stay aligned with evolving business strategies and priorities.

Implementation is seamless. EHVA Backstop integrates directly into your existing communication tools or CRMs, requiring little to no agent training. It operates quietly in the background, surfacing prompts and insights only when needed, so agents stay focused and customers get a smooth, natural conversation experience. From Day One, it's like adding a second brain to every desk.

See also

What makes EHVA different? 5-Day deployment time How much does EHVA cost?
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How does EHVA sound?

Want to hear what EHVA actually sounds like? Listen to a few real recordings below and experience the difference for yourself.

Display recordings for:

Listen to Aiden

Provider Eligibility Verification

Verifies member eligibility and benefits instantly by accessing the TPA database in real time.

Listen to Aiden

Waste & Recycling - Schedule Inquiry

Answers customer questions and provides schedule details from your company's knowledge base.

Listen to Erin

Acuity - Eligibility Check

Verify medical eligibility, retrieve patient data instantly, and transfer complex cases to live reps.

Listen to Rosa

Hospitality - Outlet Info & Reservations

Answers property and outlet questions and handles reservation actions in real time.

Listen to Aiden

Burger Bar - Placing an Order

Handles complex food orders, enhance customer experience, and suggests upsells and add-ons in real time.

Listen to Alana

Waste & Recycling - Payment Assistance

Confirms the caller's account and texts a secure payment link.

Listen to Rosa

Waste & Recycling - Service Issues

Provides prompt support for missed pickups, service disruptions, and other customer complaints.

Listen to Ash

Debt Relief - Qualification

Ensures the caller meets your eligibility requirements before hand-off.

Listen to Janice

Utility Outage - CSR

Troubleshoots outage issues and takes real-time action to resolve them.

Listen to Ash

Eligibility With Accumulated Benefits

Answers questions about coverage, deductibles, and copays by pulling member-specific data.

Listen to Nikki

Insurance - Home and Auto

Collects home and auto details and books a qualified appointment.

Listen to Mira

Hospitality - In-Room Dining

Takes orders, integrates with your POS, communicates modifications, and upsells every time.

Listen to Aiden

Claim Paid Inquiry

Provides claim payment details (amounts, dates, and status) without human intervention.

Listen to Ash

Argonaut Hotel - Amenity Request

Processes guest requests and routes them to the right department in your PMS, no front desk tie-up.

Listen to Danielle

Hospitality - Property Reservations

Handles prospective guest questions, guides them through booking, and texts a secure payment link.

Listen to Victor

Insurance - Lead Enrichment

Gathers missing data, qualifies the lead, and schedules a callback with ease despite caller audio quality issues.

Listen to Rosa

Marriott Reservation - CSR

Handles thousands of simultaneous inbound calls and takes action based on each conversation.

Listen to Aiden

Argonaut Hotel - Late Checkout

Grants complimentary late checkout, if property policies and current occupancy allow, and escalates when needed.

Listen to Ash

Claims Status Inquiry

Provides real-time claim status updates without transferring to a rep.

Listen to Aiden

Argonaut Hotel - Valet Request

Processes guest requests and routes them directly to your valet team.

Listen to Adam

Insurance - Opener

Gets the client on the line and confirms availability before your agent even picks up the phone.

Listen to Ash

Debt Relief - Duration Restriction

Screens callers, passes enriched lead data, and transfers within your buyer's billing window.

Listen to Julia

Lululemon - CSR

Processes returns, checks inventory, provides directions, and handles other eCommerce inquiries.

Listen to Aiden

Insurance - Auto Qualification

Collects policy information, confirms an eligible partner match exists, and schedules quick callback.

Listen to Becky

Insurance - Intake Interview

Qualifies leads so your agents can focus on closing.

Listen to Ash

Argonaut Hotel - Property Information

Answers FAQs instantly by pulling details from your property knowledge base.

Let's talk about 
pricing.

EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses start free.

EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try it? Fill out the form and we’ll show you what EHVA can do.

Talk to our humans:
(888) 775-8857