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Press Release

EHVA.ai Partners with Stayntouch to Deliver AI-Powered Voice Reservations for Hotels

Last updated: April 28, 2026

PRESS RELEASE — FOR IMMEDIATE RELEASE

Hotels on Stayntouch PMS can now replace costly outsourced reservation services with an AI voice agent that handles guest booking calls end-to-end, around the clock, with no hold times and no added headcount.

Dorado, Puerto Rico. April 2026. EHVA.ai, the hospitality voice AI platform, today announced a partnership with Stayntouch, a global leader in cloud-based hotel property management systems. The integration brings EHVA’s AI reservations agent directly into the Stayntouch ecosystem, giving hotels a purpose-built solution to capture and convert voice bookings without relying on additional front desk staff or an outsourced central reservations service (CRES).

Phone reservations remain one of the highest-value booking channels in hospitality, particularly for guests making complex or high-rate decisions. Yet for many properties, that channel is also one of the most expensive to staff and the most vulnerable to dropped calls, long hold times, and off-brand service experiences. Hotels routing calls to a CRES carry one of the more significant recurring operating expenses on their books, often without meaningful visibility into conversion rates or the quality of guest interactions. EHVA was built to close that gap.

“Today’s guests expect fast, frictionless service, even when they pick up the phone. With EHVA.ai integrated into Stayntouch PMS, hotels can deliver immediate, personalized booking experiences on every call, without hold times or handoffs, while maintaining full control of their brand experience. This partnership extends our commitment to giving hotels modern, flexible tools that enhance both operations and the guest journey.”

— Reid Webster, VP of Partnerships and Strategic Accounts, Stayntouch

“Hotels are losing bookings every day to unanswered calls and overloaded reservation lines. The properties relying on outsourced CRES contracts are paying a premium for coverage without getting the guest experience they’re paying for. AI can now close that gap at a fraction of the cost, and that is exactly what this partnership with Stayntouch delivers.”

— Jeffrey Schaffer, Chief Revenue Officer, EHVA.ai

A Smarter Alternative to Outsourced Reservations

EHVA’s AI voice agent picks up every inbound call immediately, engages the guest in a natural, human-sounding conversation, presents live availability and pricing, and confirms the reservation before the call ends. No hold times, no phone trees, no scripted call center experience. For properties currently managing reservation volume through a CRES, EHVA delivers the same coverage with a consistent, on-brand guest interaction and a meaningfully lower cost structure.

Beyond new reservations, EHVA handles existing booking inquiries, modifications, and cancellations, and escalates to a live team member whenever the situation calls for it. The result is a direct reservations channel that is always on, always staffed, and fully integrated with the property’s live Stayntouch inventory.

About the Partnership

EHVA.ai is now listed as an integration partner on the Stayntouch Integration Hub, making it straightforward for any Stayntouch property to get started. The integration is available to properties across the US and Europe. Hotels looking to replace or reduce their CRES spend can contact the EHVA team directly or find EHVA through the Stayntouch Integration Hub.

About EHVA.ai

EHVA.ai is conversational voice AI built for hospitality, created by telecom and call center professionals who understand how real phone conversations actually work. EHVA handles guest conversations across the hotel, from front desk and reservations to spa, dining, and amenities. Deployed in live environments, EHVA resolves guest requests end-to-end while preserving the warmth and nuance of human service.

EHVA.ai delivers high autonomy and real financial impact without compromising the guest experience. By capturing more calls, responding instantly, and integrating directly with core hotel systems, EHVA.ai improves service consistency, reduces labor pressure, and drives measurable NOI improvement.

Contact: Jeffrey Schaffer, CRO · jeff@ehva.ai · ehva.ai · 833-419-2313

About Stayntouch

Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1,200 best-in-class integrations. Their cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations — offering an even more enhanced guest experience. In addition, Stayntouch is launching a new AI-powered Guest Messaging tool, providing hotels with a smarter, automated way to communicate with guests, handle routine requests, and elevate service throughout the entire stay.

Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.

See also

What makes EHVA different? 5-Day deployment time How much does EHVA cost?
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Listen to Julia

Lululemon - CSR

Processes returns, checks inventory, provides directions, and handles other eCommerce inquiries.

Listen to Aiden

Insurance - Auto Qualification

Collects policy information, confirms an eligible partner match exists, and schedules quick callback.

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Hospitality - In-Room Dining

Takes orders, integrates with your POS, communicates modifications, and upsells every time.

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Insurance - Intake Interview

Qualifies leads so your agents can focus on closing.

Listen to Aiden

Provider Eligibility Verification

Verifies member eligibility and benefits instantly by accessing the TPA database in real time.

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Argonaut Hotel - Property Information

Answers FAQs instantly by pulling details from your property knowledge base.

Listen to Ash

Claims Status Inquiry

Provides real-time claim status updates without transferring to a rep.

Listen to Rosa

Marriott Reservation - CSR

Handles thousands of simultaneous inbound calls and takes action based on each conversation.

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Hospitality - Outlet Info & Reservations

Answers property and outlet questions and handles reservation actions in real time.

Listen to Aiden

Claim Paid Inquiry

Provides claim payment details (amounts, dates, and status) without human intervention.

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Eligibility With Accumulated Benefits

Answers questions about coverage, deductibles, and copays by pulling member-specific data.

Listen to Nikki

Insurance - Home and Auto

Collects home and auto details and books a qualified appointment.

Listen to Adam

Insurance - Opener

Gets the client on the line and confirms availability before your agent even picks up the phone.

Listen to Rosa

Waste & Recycling - Service Issues

Provides prompt support for missed pickups, service disruptions, and other customer complaints.

Listen to Ash

Argonaut Hotel - Amenity Request

Processes guest requests and routes them to the right department in your PMS, no front desk tie-up.

Listen to Aiden

Argonaut Hotel - Valet Request

Processes guest requests and routes them directly to your valet team.

Listen to Aiden

Argonaut Hotel - Late Checkout

Grants complimentary late checkout, if property policies and current occupancy allow, and escalates when needed.

Listen to Erin

Acuity - Eligibility Check

Verify medical eligibility, retrieve patient data instantly, and transfer complex cases to live reps.

Listen to Aiden

Burger Bar - Placing an Order

Handles complex food orders, enhance customer experience, and suggests upsells and add-ons in real time.

Listen to Janice

Utility Outage - CSR

Troubleshoots outage issues and takes real-time action to resolve them.

Listen to Alana

Waste & Recycling - Payment Assistance

Confirms the caller's account and texts a secure payment link.

Listen to Aiden

Waste & Recycling - Schedule Inquiry

Answers customer questions and provides schedule details from your company's knowledge base.

Listen to Ash

Debt Relief - Duration Restriction

Screens callers, passes enriched lead data, and transfers within your buyer's billing window.

Listen to Danielle

Hospitality - Property Reservations

Handles prospective guest questions, guides them through booking, and texts a secure payment link.

Listen to Victor

Insurance - Lead Enrichment

Gathers missing data, qualifies the lead, and schedules a callback with ease despite caller audio quality issues.

Listen to Ash

Debt Relief - Qualification

Ensures the caller meets your eligibility requirements before hand-off.

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EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses start free.

EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try it? Fill out the form and we’ll show you what EHVA can do.

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