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Press Release

EHVA.ai Partners with Stayntouch to Deliver AI-Powered Voice Reservations for Hotels

Last updated: April 14, 2026

PRESS RELEASE — FOR IMMEDIATE RELEASE

Hotels on Stayntouch PMS can now replace costly outsourced reservation services with an AI voice agent that handles guest booking calls end-to-end, around the clock, with no hold times and no added headcount.

Dorado, Puerto Rico. April 2026. EHVA.ai, the hospitality voice AI platform, today announced a partnership with Stayntouch, a global leader in cloud-based hotel property management systems. The integration brings EHVA’s AI reservations agent directly into the Stayntouch ecosystem, giving hotels a purpose-built solution to capture and convert voice bookings without relying on additional front desk staff or an outsourced central reservations service (CRES).

Phone reservations remain one of the highest-value booking channels in hospitality, particularly for guests making complex or high-rate decisions. Yet for many properties, that channel is also one of the most expensive to staff and the most vulnerable to dropped calls, long hold times, and off-brand service experiences. Hotels routing calls to a CRES carry one of the more significant recurring operating expenses on their books, often without meaningful visibility into conversion rates or the quality of guest interactions. EHVA was built to close that gap.

“Today’s guests expect fast, frictionless service, even when they pick up the phone. With EHVA.ai integrated into Stayntouch PMS, hotels can deliver immediate, personalized booking experiences on every call, without hold times or handoffs, while maintaining full control of their brand experience. This partnership extends our commitment to giving hotels modern, flexible tools that enhance both operations and the guest journey.”

— Reid Webster, VP of Partnerships and Strategic Accounts, Stayntouch

“Hotels are losing bookings every day to unanswered calls and overloaded reservation lines. The properties relying on outsourced CRES contracts are paying a premium for coverage without getting the guest experience they’re paying for. AI can now close that gap at a fraction of the cost, and that is exactly what this partnership with Stayntouch delivers.”

— Jeffrey Schaffer, Chief Revenue Officer, EHVA.ai

A Smarter Alternative to Outsourced Reservations

EHVA’s AI voice agent picks up every inbound call immediately, engages the guest in a natural, human-sounding conversation, presents live availability and pricing, and confirms the reservation before the call ends. No hold times, no phone trees, no scripted call center experience. For properties currently managing reservation volume through a CRES, EHVA delivers the same coverage with a consistent, on-brand guest interaction and a meaningfully lower cost structure.

Beyond new reservations, EHVA handles existing booking inquiries, modifications, and cancellations, and escalates to a live team member whenever the situation calls for it. The result is a direct reservations channel that is always on, always staffed, and fully integrated with the property’s live Stayntouch inventory.

“Guests calling to book a stay expect to reach someone who knows the property and can get the job done quickly. With EHVA.ai connected to Stayntouch, that is exactly what they get — without the hotel having to staff for it.”

— Jeffrey Schaffer, Chief Revenue Officer, EHVA.ai

About the Partnership

EHVA.ai is now listed as an integration partner on the Stayntouch Integration Hub, making it straightforward for any Stayntouch property to get started. The integration is available to properties across the US and Europe. Hotels looking to replace or reduce their CRES spend can contact the EHVA team directly or find EHVA through the Stayntouch Integration Hub.

About EHVA.ai

EHVA.ai is conversational voice AI built for hospitality, created by telecom and call center professionals who understand how real phone conversations actually work. EHVA handles guest conversations across the hotel, from front desk and reservations to spa, dining, and amenities. Deployed in live environments, EHVA resolves guest requests end-to-end while preserving the warmth and nuance of human service.

EHVA.ai delivers high autonomy and real financial impact without compromising the guest experience. By capturing more calls, responding instantly, and integrating directly with core hotel systems, EHVA.ai improves service consistency, reduces labor pressure, and drives measurable NOI improvement.

Contact: Jeffrey Schaffer, CRO · jeff@ehva.ai · ehva.ai · 833-419-2313

About Stayntouch

Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1,200 best-in-class integrations. Their cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations — offering an even more enhanced guest experience. In addition, Stayntouch is launching a new AI-powered Guest Messaging tool, providing hotels with a smarter, automated way to communicate with guests, handle routine requests, and elevate service throughout the entire stay.

Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.

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