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Press Release

CareFactor Partners with EHVA.ai to Resolve 80% of Provider Calls with Voice AI for Benefits Administration

Last updated: July 13, 2026

FOR IMMEDIATE RELEASE

New partnership brings EHVA.ai’s conversational voice AI to CareFactor’s provider-facing operations, automating calls about eligibility verification, accumulator balances, benefits, and claims status inquiries for medical, dental, and vision plans.

Dorado, Puerto Rico and Columbus, Ohio. July 9, 2026. EHVA.ai, a conversational voice AI platform purpose-built for health insurance payers, third-party administrators (TPAs), and benefit administrators, today announced a partnership with CareFactor, a Columbus, Ohio-based TPA that has provided health coverage and self-funded benefit solutions for over 60 years.

Voice AI for Provider Eligibility, Claims Status, and Benefit Verification

Under the agreement, EHVA.ai’s voice AI will handle CareFactor’s inbound provider calls end-to-end across medical, dental, and vision plans, including eligibility verification, deductible and out-of-pocket accumulator balances, benefits, and claims status inquiries. The goal: providers get accurate answers on the first call, any time they call, without waiting on hold for a live representative.

For TPAs and benefit administrators managing high call volumes, provider-facing call automation like EHVA.ai’s reduces hold times, frees staff for higher-value work, and gives health plans a scalable way to handle eligibility, benefits, and claims status inquiries as membership grows.

“CareFactor has built its reputation on being client-centric and member-focused, and that means our provider partners need fast, accurate answers every time they call. This partnership with EHVA.ai lets us extend that same standard of service to provider calls at scale, without asking our team to sacrifice the personal attention we’re known for.”

– Robert Ochall, President, CareFactor

“CareFactor’s team is exactly who we built EHVA for: a TPA that takes provider service seriously and needed a better way to scale it. We’re looking forward to giving their provider callers fast, accurate answers on eligibility, benefits, and claims status around the clock, and to growing this partnership into new areas as CareFactor’s needs evolve.”

– Jeff Schaffer, Chief Revenue Officer, EHVA.ai

About EHVA.ai

EHVA.ai is a conversational voice AI platform built for health insurance payers, third-party administrators (TPAs), carriers, and other high-call-volume industries. EHVA.ai automates inbound provider calls, including eligibility verification, benefit and accumulator lookups, claims status inquiries, and prior authorization status checks, helping health plans and benefit administrators cut hold times and call center costs without added headcount. EHVA.ai runs on its own telecom infrastructure, giving clients full control over call quality, reliability, and security. Learn more at ehva.ai or call 833-419-2313 to speak with our AI.

About CareFactor

CareFactor is a Columbus, Ohio-based third-party administrator (TPA) that has provided premier health coverage options for over 60 years. Client-centric and member-focused, CareFactor designs optimal self-funded medical, dental, and vision benefit solutions for each client’s unique needs and supports members, clients, and providers through its Member Care Team and online portal. Learn more at mycarefactor.com.

Media Contact: EHVA.ai

Jeff Schaffer, Chief Revenue Officer
jeff@ehva.ai · 833-419-2313

Media Contact: CareFactor

Matthew Riehl, Vice President of Operations & Strategic Partnerships
matthew.riehl@mycarefactor.com · 877-304-0761

See also

What makes EHVA different? 5-Day deployment time How much does EHVA cost?
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Listen to Aiden

Provider Eligibility Verification

Verifies member eligibility and benefits instantly by accessing the TPA database in real time.

Listen to Rosa

Waste & Recycling - Service Issues

Provides prompt support for missed pickups, service disruptions, and other customer complaints.

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Argonaut Hotel - Amenity Request

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Insurance - Intake Interview

Qualifies leads so your agents can focus on closing.

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Waste & Recycling - Payment Assistance

Confirms the caller's account and texts a secure payment link.

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Waste & Recycling - Schedule Inquiry

Answers customer questions and provides schedule details from your company's knowledge base.

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Burger Bar - Placing an Order

Handles complex food orders, enhance customer experience, and suggests upsells and add-ons in real time.

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Claim Paid Inquiry

Provides claim payment details (amounts, dates, and status) without human intervention.

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Lululemon - CSR

Processes returns, checks inventory, provides directions, and handles other eCommerce inquiries.

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Insurance - Home and Auto

Collects home and auto details and books a qualified appointment.

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Argonaut Hotel - Property Information

Answers FAQs instantly by pulling details from your property knowledge base.

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Insurance - Opener

Gets the client on the line and confirms availability before your agent even picks up the phone.

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Insurance - Lead Enrichment

Gathers missing data, qualifies the lead, and schedules a callback with ease despite caller audio quality issues.

Listen to Ash

Debt Relief - Duration Restriction

Screens callers, passes enriched lead data, and transfers within your buyer's billing window.

Listen to Aiden

Argonaut Hotel - Valet Request

Processes guest requests and routes them directly to your valet team.

Listen to Mira

Hospitality - In-Room Dining

Takes orders, integrates with your POS, communicates modifications, and upsells every time.

Listen to Ash

Claims Status Inquiry

Provides real-time claim status updates without transferring to a rep.

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Argonaut Hotel - Late Checkout

Grants complimentary late checkout, if property policies and current occupancy allow, and escalates when needed.

Listen to Janice

Utility Outage - CSR

Troubleshoots outage issues and takes real-time action to resolve them.

Listen to Aiden

Insurance - Auto Qualification

Collects policy information, confirms an eligible partner match exists, and schedules quick callback.

Listen to Ash

Eligibility With Accumulated Benefits

Answers questions about coverage, deductibles, and copays by pulling member-specific data.

Listen to Danielle

Hospitality - Property Reservations

Handles prospective guest questions, guides them through booking, and texts a secure payment link.

Listen to Erin

Acuity - Eligibility Check

Verify medical eligibility, retrieve patient data instantly, and transfer complex cases to live reps.

Listen to Rosa

Marriott Reservation - CSR

Handles thousands of simultaneous inbound calls and takes action based on each conversation.

Listen to Rosa

Hospitality - Outlet Info & Reservations

Answers property and outlet questions and handles reservation actions in real time.

Listen to Ash

Debt Relief - Qualification

Ensures the caller meets your eligibility requirements before hand-off.

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EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses start free.

EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try it? Fill out the form and we’ll show you what EHVA can do.

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