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Press Release

Benefit Cloud and EHVA.ai Partner to Bring Voice AI to Benefits Organizations

Last updated: August 24, 2026

FOR IMMEDIATE RELEASE

Referral partnership pairs accurate benefits data connectivity with a managed voice AI service that resolves inbound provider calls autonomously.

Dorado, Puerto Rico and Temecula, California, August 25, 2026. Benefit Cloud, the impartial connectivity layer that unifies HRIS and payroll data across the benefits ecosystem, and EHVA.ai, a managed conversational voice AI service, today announced a referral partnership to help third-party administrators, PEOs, brokers, carriers, and other benefits organizations absorb rising inbound call volume without adding the same level of headcount.

The two companies are addressing the same operational problem from opposite ends. Benefit Cloud makes sure eligibility and enrollment data arrives accurately and on time. EHVA.ai uses approved source system data to answer the calls that data generates: eligibility verification, benefits and accumulators, and claim status. Together, the companies give benefits organizations a way to extend service hours, reduce repetitive work, and keep experienced staff on the conversations that actually require judgment.

Absorbing Provider Call Volume Without Adding Headcount

Provider call queues are among the most repetitive and hardest to staff functions in benefits administration. Volume spikes at open enrollment and at the start of every month, the work is highly structured, and the roles are difficult to fill and keep. Callers who reach voicemail after hours simply call back the next morning, compounding the queue.

“Our clients trust us to move their data accurately, and that data is exactly what makes an automated answer trustworthy. Clean, current eligibility information is the foundation. EHVA.ai puts that foundation to work on the phone. There is no overlap between what we do and what they do, which is why this partnership was easy to structure and easy to explain to a client.”

– Joe Bosotina, Head of Sales, Benefit Cloud

In a published EHVA.ai case study, a third-party administrator launched provider call automation at 16,471 covered lives and now processes roughly 13,500 calls per month, with 81 percent of in-scope provider calls resolved autonomously and no person touching the phone. Calls outside the defined workflow escalate to a live representative. The client subsequently moved its full book of business onto the service.

“The headline here is capacity, not cost. When a 40,000 life group lands, a TPA should not have to decide between taking the business and protecting its service levels. Every provider call we absorb is a person freed to answer a member call on the first ring, and member experience is what gets judged at renewal.”

– Jeff Schaffer, Chief Revenue Officer, EHVA.ai

A Managed Service, Not Software to Configure

EHVA.ai operates as a managed service rather than software the client configures. The company designs the conversation flow, selects and tunes the voice, works directly with the client’s existing telephony vendor and data feeds, and operates the deployment on an ongoing basis. The service integrates with internet based systems through open APIs and does not require a PBX replacement, a carrier change, or a new phone contract.

The companies are also being explicit about the boundaries of the offering. EHVA.ai does not replace the claims system or the phone system, does not adjudicate claims or make coverage determinations, and reads back what the source system reports. Member calls remain with the client’s team. All engagements operate under an executed Business Associate Agreement, with calls recorded on notice and PHI redacted in any recording shared outside the engagement.

Evaluating the Fit

Benefit Cloud and EHVA.ai scope, contract, and deliver their services separately. Benefits organizations interested in evaluating the fit can bring one high volume call type to a joint working session, where both companies review the data path, the workflow, and the escalation handoff. A live demonstration is available at ehva.ai, where entering a mobile number prompts a callback from the AI with no form gate.

About Benefit Cloud

Benefit Cloud is an impartial connectivity layer that moves HRIS and payroll data accurately and automatically across the benefits ecosystem. The company connects employers, brokers, carriers, TPAs, PEOs, benefits administration platforms, and other vendors without favoring any carrier or technology platform. Benefit Cloud combines flexible data connectivity with dedicated service to simplify benefit-feed delivery. Unlimited Connections, One Place. Learn more at benefitcloud.io.

About EHVA.ai

EHVA.ai is a managed conversational voice AI service that answers defined inbound calls for benefits organizations, insurers, and hospitality operators. EHVA.ai responds using approved source system data, resolves structured and repetitive calls end to end, and escalates anything outside the defined workflow to a person. Learn more at ehva.ai or call 833-419-2313 to speak with our AI.

Media Contact: Benefit Cloud

Joe Bosotina, Head of Sales
joe@benefitcloud.io · 973-722-2839

Media Contact: EHVA.ai

Jeff Schaffer, Chief Revenue Officer
jeff@ehva.ai · 833-419-2313

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Insurance - Auto Qualification

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Hospitality - Outlet Info & Reservations

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Debt Relief - Duration Restriction

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Hospitality - In-Room Dining

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Waste & Recycling - Payment Assistance

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Argonaut Hotel - Valet Request

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Acuity - Eligibility Check

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Argonaut Hotel - Property Information

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Utility Outage - CSR

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Insurance - Intake Interview

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Eligibility With Accumulated Benefits

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Waste & Recycling - Service Issues

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Insurance - Lead Enrichment

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Debt Relief - Qualification

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Argonaut Hotel - Late Checkout

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Marriott Reservation - CSR

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Insurance - Opener

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Argonaut Hotel - Amenity Request

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Insurance - Home and Auto

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Burger Bar - Placing an Order

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Provider Eligibility Verification

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Waste & Recycling - Schedule Inquiry

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Claims Status Inquiry

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Hospitality - Property Reservations

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Lululemon - CSR

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Claim Paid Inquiry

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