Case Study of Noble House Hotels:
79.9% of Front Desk Calls Processed Without Human
Intervention Using PMS
Integration
The Argonaut Hotel, a 252-room landmark in San Francisco's vibrant Fisherman's Wharf, thrives on its bustling front desk. The challenge? Efficiently handle hundreds of daily guest calls using AI while ensuring an exceptional experience and seamlessly automating ticket submissions to ALICE, a hospitality management platform. Noble House Hotels, which manages The Argonaut, partnered with EHVA for a solution. EHVA's innovative approach surpassed all expectations, delivering remarkable results that even her founders hadn't anticipated.
Reduction in front desk calls.
Improved ROI from equivalent human payroll
Hold time or missed calls.
Uptime w/ peak volume coverage.
Calls processed per month per property avg.
EHVA handles all the routine calls with ease - send towels, wifi password, room service, and more.
But she also does more complex things like late checkout and fully automated valet requests (via CorePark integration).
The guest calls the front desk, EHVA answers and processes the request, then submits a ticket to ALICE
for assignment. If anything is requested that EHVA is not specifically instructed to handle the call is
forwarded to the front desk.
Listen to Argonaut front desk calls:
Listen to Argonaut front desk calls:
Listen TO aiden
Late Checkout
Auto-approves late check-outs after checking occupancy, no front desk juggling.
Listen TO ash
Argonaut Hotel - Property Information
Answers FAQs instantly by pulling details from your property knowledge base.
"EHVA is truly an amazing partner and, honestly, the best I have worked with in my 20-year hotel career" — Tony Roumph, Managing Director - Noble House Hotels
"We accidentally found something incredible here. We can see deeper than ever into the hotel's operational health." - Said in meeting with the Noble House Board
EHVA is the one having the conversations, so she knows exactly how things are going. When guests call
back to follow up on a request she entered into ALICE thirty minutes ago, it's clear that staff aren't
addressing tickets. When guests call repeatedly because the restaurant isn't answering, you've
identified a problem before it escalates or results in a negative review.
EHVA understands everything that's happening through the conversations she handles. This provides a
wealth of analytics, most of which have never been measured before.
"When she smells smoke, she alerts management that there may be a fire."
This has turned out to be the biggest hidden benefit of deploying a high-end solution that actually works.
Let's talk about
EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture
capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into
long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses
start free.
EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and
more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try
it? Fill out the form and we’ll show you what EHVA can do.
Talk to our humans:
(888)
775-8857
