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(888) 775-8857Case Study of Noble House Hotels: 79.9% of Front Desk Calls Processed Without Human Intervention
How The Argonaut Hotel reduced front desk calls using EHVA's conversational phone AI with PMS integration.
Last updated: May 8, 2026
The Argonaut Hotel, a 252-room landmark in San Francisco’s vibrant Fisherman’s Wharf, thrives on its bustling front desk. The challenge? Efficiently handle hundreds of daily guest calls using AI while ensuring an exceptional experience and seamlessly automating ticket submissions to ALICE, a hospitality management platform. Noble House Hotels, which manages The Argonaut, partnered with EHVA for a solution. EHVA’s innovative approach surpassed all expectations, delivering remarkable results that even her founders hadn’t anticipated.
EHVA handles all the routine calls with ease — send towels, wifi password, room service, and more. But she also does more complex things like late checkout and fully automated valet requests (via CorePark integration).
The guest calls the front desk, EHVA answers and processes the request, then submits a ticket to ALICE for assignment. If anything is requested that EHVA is not specifically instructed to handle the call is forwarded to the front desk.
Reduction in front desk calls.
Improved ROI from equivalent human payroll
Hold time or missed calls.
Uptime w/ peak volume coverage.
Calls processed per month per property avg.
Listen to Argonaut front desk calls
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Argonaut Hotel - Valet Request
Processes guest requests and routes them directly to your valet team.
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Argonaut Hotel - Late Checkout
Grants complimentary late checkout, if property policies and current occupancy allow, and escalates when needed.
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Argonaut Hotel - Amenity Request
Processes guest requests and routes them to the right department in your PMS, no front desk tie-up.
“EHVA is truly an amazing partner and, honestly, the best I have worked with in my 20-year hotel career.”
— Tony Roumph, Managing Director, Noble House Hotels
EHVA is the one having the conversations, so she knows exactly how things are going. When guests call back to follow up on a request she entered into ALICE thirty minutes ago, it’s clear that staff aren’t addressing tickets. When guests call repeatedly because the restaurant isn’t answering, you’ve identified a problem before it escalates or results in a negative review.
EHVA understands everything that’s happening through the conversations she handles. This provides a wealth of analytics, most of which have never been measured before.
“When she smells smoke, she alerts management that there may be a fire.”
This has turned out to be the biggest hidden benefit of deploying a high-end solution that actually works.
“We accidentally found something incredible here. We can see deeper than ever into the hotel’s operational health.”
— Said in meeting with the Noble House Board
How does EHVA sound?
Want to hear what EHVA actually sounds like? Listen to a few real recordings below and experience the difference for yourself.
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Listen to Julia
Lululemon - CSR
Processes returns, checks inventory, provides directions, and handles other eCommerce inquiries.
Listen to Aiden
Waste & Recycling - Schedule Inquiry
Answers customer questions and provides schedule details from your company's knowledge base.
Listen to Aiden
Argonaut Hotel - Valet Request
Processes guest requests and routes them directly to your valet team.
Listen to Aiden
Claim Paid Inquiry
Provides claim payment details (amounts, dates, and status) without human intervention.
Listen to Ash
Argonaut Hotel - Property Information
Answers FAQs instantly by pulling details from your property knowledge base.
Listen to Ash
Debt Relief - Duration Restriction
Screens callers, passes enriched lead data, and transfers within your buyer's billing window.
Listen to Rosa
Hospitality - Outlet Info & Reservations
Answers property and outlet questions and handles reservation actions in real time.
Listen to Janice
Utility Outage - CSR
Troubleshoots outage issues and takes real-time action to resolve them.
Listen to Becky
Insurance - Intake Interview
Qualifies leads so your agents can focus on closing.
Listen to Aiden
Burger Bar - Placing an Order
Handles complex food orders, enhance customer experience, and suggests upsells and add-ons in real time.
Listen to Rosa
Waste & Recycling - Service Issues
Provides prompt support for missed pickups, service disruptions, and other customer complaints.
Listen to Ash
Eligibility With Accumulated Benefits
Answers questions about coverage, deductibles, and copays by pulling member-specific data.
Listen to Ash
Debt Relief - Qualification
Ensures the caller meets your eligibility requirements before hand-off.
Listen to Rosa
Marriott Reservation - CSR
Handles thousands of simultaneous inbound calls and takes action based on each conversation.
Listen to Ash
Claims Status Inquiry
Provides real-time claim status updates without transferring to a rep.
Listen to Mira
Hospitality - In-Room Dining
Takes orders, integrates with your POS, communicates modifications, and upsells every time.
Listen to Ash
Argonaut Hotel - Amenity Request
Processes guest requests and routes them to the right department in your PMS, no front desk tie-up.
Listen to Nikki
Insurance - Home and Auto
Collects home and auto details and books a qualified appointment.
Listen to Victor
Insurance - Lead Enrichment
Gathers missing data, qualifies the lead, and schedules a callback with ease despite caller audio quality issues.
Listen to Aiden
Insurance - Auto Qualification
Collects policy information, confirms an eligible partner match exists, and schedules quick callback.
Listen to Adam
Insurance - Opener
Gets the client on the line and confirms availability before your agent even picks up the phone.
Listen to Aiden
Argonaut Hotel - Late Checkout
Grants complimentary late checkout, if property policies and current occupancy allow, and escalates when needed.
Listen to Erin
Acuity - Eligibility Check
Verify medical eligibility, retrieve patient data instantly, and transfer complex cases to live reps.
Listen to Aiden
Provider Eligibility Verification
Verifies member eligibility and benefits instantly by accessing the TPA database in real time.
Listen to Alana
Waste & Recycling - Payment Assistance
Confirms the caller's account and texts a secure payment link.
Listen to Danielle
Hospitality - Property Reservations
Handles prospective guest questions, guides them through booking, and texts a secure payment link.
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pricing.
EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture
capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into
long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses
start free.
EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and
more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try
it? Fill out the form and we’ll show you what EHVA can do.
Talk to our humans:
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775-8857